FAQs

General

Where can I get passify?
What are the technical requirements for using passify?
What other requirements must I meet to use passify?
I have a personal and a work smartphone. Which one should I download passify to?
What benefits does passify offer me?

Registration

How does the registration process work, and what do I need for it?
Which email address and phone number should I use for registration?
Which documents can I use for IDnow verification?
Where do I register?
Why do I need to verify my identity?
Why are biometric data or a PIN important?

Login

Can I log in on a new device?
Why do I need to provide my license plate number during login?
Which license plate should I provide?
PIN or password, what is each for?

At the Terminal

How can I access a terminal?
I have a verified user account, how can I now access a facility?
How does the QR Code scan work?
How does passify replace the trucker card?
What if I see 'No Access' for a facility or terminal?
What if I see 'Approval Pending' for a facility or terminal?
Where can I currently use passify?
Why can't I use passify at all facilities or terminals?

Problems and Solutions

How can I change my phone number and email address?
I forgot my PIN or want to change it. How can I do that?
I forgot my password or want to change it. How does it work?
My check-in for a facility or terminal isn't working, what can I do?
I have issues during processing, what can I do?
I have general issues with the app, who can I contact?
My user account already exists, how can I log in without a password?
I have issues with verification. What can I do?
I receive the error 'You are at the wrong position' during check-in. What can I do?
I don’t have a GoKey. Can I still use passify?

Introduction HHLA CTT

When and at which HHLA terminals will passify become mandatory?
How can I continue to access HHLA terminals?
Will the GoKey cost me anything?
When can I purchase the GoKey?
By when must I purchase the GoKey?
How can I purchase the GoKey?

FAQs

General

Where can I get passify?

What are the technical requirements for using passify?

What other requirements must I meet to use passify?

I have a personal and a work smartphone. Which one should I download passify to?

What benefits does passify offer me?

Registration

How does the registration process work, and what do I need for it?

Which email address and phone number should I use for registration?

Which documents can I use for IDnow verification?

Where do I register?

Why do I need to verify my identity?

Why are biometric data or a PIN important?

Login

Can I log in on a new device?

Why do I need to provide my license plate number during login?

Which license plate should I provide?

PIN or password, what is each for?

At the Terminal

How can I access a terminal?

I have a verified user account, how can I now access a facility?

How does the QR Code scan work?

How does passify replace the trucker card?

What if I see 'No Access' for a facility or terminal?

What if I see 'Approval Pending' for a facility or terminal?

Where can I currently use passify?

Why can't I use passify at all facilities or terminals?

Problems and Solutions

How can I change my phone number and email address?

I forgot my PIN or want to change it. How can I do that?

I forgot my password or want to change it. How does it work?

My check-in for a facility or terminal isn't working, what can I do?

I have issues during processing, what can I do?

I have general issues with the app, who can I contact?

My user account already exists, how can I log in without a password?

I have issues with verification. What can I do?

I receive the error 'You are at the wrong position' during check-in. What can I do?

I don’t have a GoKey. Can I still use passify?

Introduction HHLA CTT

When and at which HHLA terminals will passify become mandatory?

How can I continue to access HHLA terminals?

Will the GoKey cost me anything?

When can I purchase the GoKey?

By when must I purchase the GoKey?

How can I purchase the GoKey?